Customer-facing roles carry a lot of weight, so most companies won’t hire just anyone to fill these positions. If you’ve been invited to interview for a customer service job, you need to be able to answer some pretty tough questions. Make a great impression by spending a lot of time preparing for the big day, so you’re ready for anything that comes your way.
5 Customer Service Job Interview Questions to Expect
Prepare responses to these five questions to make your customer service job interview a success.
What do you know about our company’s products/services?
As a customer service representative, you need to know the company inside and out. If you’re hired, you’ll be trained extensively, but this question allows the interviewer to see how interested you really are in the job. Prior to the interview, spend time learning about the company by reviewing its website, blog and social media accounts to ensure you’re well-informed.
Tell me about a time when you had to work with a very difficult customer.
Unfortunately, all customers are not pleasant to work with. This question allows the interviewer to learn more about how you’ll handle yourself when a customer is mean, rude and just plain disrespectful. Make it clear that no matter what, the customer is always right and your ego will never get in the way of providing your absolute best service.
Why do you want to work in customer service?
Companies want to hire customer service representatives who truly enjoy working with the public, not someone who thinks they’re just getting an easy job. Highlight the fact that you’re in it for all the right reasons by explaining that you’re a natural people person who enjoys interacting with others and helping solve their problems.
Explain a time when you went the extra mile for a customer.
People don’t forget when a customer service representative exceeds expectations to help them out. This level of service is what makes loyal customers and builds a positive reputation for the company. You definitely need to impress with this response, so make sure you’ve thought long and hard about it prior to the interview, to ensure you have a dynamite example ready to share.
Define what you consider really great customer service.
Outstanding customer service means something different to everyone. The interviewer wants to make sure your definition aligns with company values, so don’t forget to read the organization’s customer service policy when conducting your research. Use this to craft a response that’s tailored to company needs, but also from the heart, because you want to appear genuine.
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